Dalloz

Frequently Asked Questions

Everything you need to know about Dalloz Stones Jewelry, from materials and care to styling and support.

What types of jewelry does Dalloz offer?

Dalloz offers thoughtfully designed jewelry across two collections: AuraMetal and 925 Silver, including necklaces, earrings, bracelets, chain, pendants and pendant sets..

What is AuraMetal?

AuraMetal is Dalloz's exclusive jewelry collection, known for its lightweight feel, smooth finish, distinctive designs and meticulous craftsmanship.

How should I care for my jewelry?

Keep your jewelry away from water, perfume, lotions, and harsh chemicals. Store each piece in a clean, dry place and gently wipe it with a soft cloth after wearing.

How do I choose the right piece?

Explore our collections by style and occasion, including Everyday Elegance, Signature Style, Celebration Edit, and Gift of Forever.

Can I wear Dalloz jewelry every day?

Many of our pieces are created for everyday comfort. For the best finish and longevity, remove jewelry before bathing, swimming, exercising, or sleeping. However, care requirements can vary depending on the material and design.

How can I place an order?

Browse our collections, select the jewelry you like and click Buy Now. Our team will help you with availability, pricing, order details and delivery.

How should I take care of my jewelry?

Keep your jewelry away from perfumes, cosmetics, chemicals and excessive moisture. Store each piece separately in a dry place when not in use. For detailed care instructions, please refer to our Jewelry Care guide.

How can I check product availability?

A simply send the product name or screenshot to us on WhatsApp. Our team will confirm the current availability.

Do you offer returns or exchanges?

Our return and exchange eligibility depends on the product and its condition. Please refer to our Return & Exchange Policy or contact us before placing your order.

Do you offer jewelry for gifting?

Yes. Our collections include pieces suitable for birthdays, anniversaries, celebrations, festivals and thoughtful everyday gifting.

How can I contact Dalloz?

Visit our Contact page and send us your question. Our team will be happy to help with product and order enquiries.