Return Policy
We want you to feel confident and comfortable with every Dalloz Stones Jewelry purchase.
Eligibility
Items may be returned within 2 days of delivery. Products must be unused, unworn, undamaged, and returned in their original packaging with all tags and accessories.
How to Request a Return
Contact us through our Contact page within the return period. Include your order details, the product name, and the reason for the return. We will share the next steps after reviewing your request.
Non-Returnable Items
Items that have been worn, altered, damaged after delivery, or returned without their original packaging may not be accepted. Gift wrapping and other service charges are non-refundable.
Damaged or Incorrect Items
Please contact us within 48 hours of delivery if your order arrives with issues. Share clear photographs of the package and product so our team can assist you promptly.
Refunds and Exchanges
Once the returned item is received and inspected, we will confirm whether the return is approved. Approved refunds are issued to the original payment method. Exchanges are subject to product availability.
Return Shipping
Unless the item is damaged or incorrect, return shipping arrangements and costs are the customer's responsibility. Please retain the shipping receipt until the return is complete.